GetGrace.ai, (herein after the “Company”), is committed to protecting the integrity and privacy of your personal information. This Privacy Notice explains how we collect personal information through our website at www.GetGrace.ai and any of its sub-domains (“Website“) and our SAAS related services (“Services“). Our Website and Services are intended for (a) businesses and their representatives and (b) Employees and Users whose information we process on behalf of our Customers. Our Website and Services are not for personal, family or household use. Accordingly, we treat all personal information covered by this Privacy Notice as pertaining to Users, Employees or representatives of businesses, rather than to individuals acting in their personal capacity. If you have any questions or concerns about our use of your personal information, then please contact us using the contact information on GetGrace.ai.
What does the Company do?
The Company provides SAAS tools for businesses. We are headquartered in the USA, but at any time may work with affiliates, service providers and customers all around the globe. For more information about the Company, please go to GetGrace.ai.
What personal information does Company collect through the Website?
The personal information that we may collect about you through the Website broadly falls into the category of any data or Information that you provide voluntarily including your account information and any data, images or content you submit. Certain parts of our Website may ask you to provide personal information voluntarily: for example, we may ask you to provide your contact details in order to create your account. When you visit our Website, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws. Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked. Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors. Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below. You can view our full cookie policy. From time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us. The types of information we collect from third parties may include general geo location information to identify what state and country you are visiting our site from and we use the information we receive from these third parties to ensure inquiries and other requests are routed to the appropriate team for processing as promptly as possible.
What information does the Company collect through the Services?
We may collect information including but not limited to your business name, business contact and contact information, subscription payment information and other data. In cases regarding payment, we are acting as a data processor for a payment processing company and are collecting and processing your personal information on their behalf and in accordance with their instructions. What we do not collect, and you should not be asked by anyone to provide to Company, are things like protected health information, personal financial information, date of birth, social security or other government-issued identification number, and other sensitive personal information. It is primarily you who must ensure that your personal information is collected and processed in accordance with data protection laws. Therefore, if you have questions or concerns about the handling of your personal data, you should contact the payment processor directly or refer to their separate privacy policies. In using the Services, Users may be required to provide certain personal information about themselves – for example, their name, contact details, username and password and other information as requested. When you use the Services, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area and the UK, this information may be considered personal information under applicable data protection laws. Specifically, this information may include IP addresses, other unique device IDs or addresses, web browser and/or device type, the pages you view on the Services and the dates and times you visit, access or use the Service. Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below. From time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
How does the Company use this information?
Company may use your personal information in a variety of ways for the operation of the Website and its Services, including:
- To operate, maintain, enhance, and provide all of the features and services found on the Website and Services, to personalize the Website and Services for your preferences and interests.
- To contact you for administrative purposes regarding the Services, for customer service purposes, or regarding content that you may have posted to the Service.
- To understand and analyze the usage trends, interests, and preferences of our users, to improve the way the Website and Services works and looks, and to create new features and functionality.
- Company may now or in the future use “automatically collected” information and “cookies” information to: (a) personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Website or Services, and (b) monitor and analyze the effectiveness of the application, and (c) monitor aggregate usage metrics such as total number of users, pages and media and features of the Website or Service accessed, etc., and (d) track your entries, submissions, and status, including the ways in which you may interact with the Services.
- Where it is in accordance with your preferences, to send emails related to the products and services we think you may be interested in. You will have the ability to opt-out of receiving any such communications, either through links provided in the messages, or by updating your account preferences through the Services.
Who does the Company share my personal information with?
We may disclose your personal information to the following categories of recipients:
- to our group of companies, third party services providers and partners who provide data processing services to us or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information;
- to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
- in connection with any proposed purchase, reorganization, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
- to any other person with your consent to the disclosure.
Legal basis for processing personal information of Website visitors (EEA visitors only)
If you are a Website visitor from the European Economic Area or the UK, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, to perform a contract with a service provider/data processor/payment processor, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), which are not already referred to above, we will make clear to you at the relevant time what those legitimate interests are.
Cookies and Similar Tracking Technology
We use cookies and similar tracking technology (collectively, “Cookies“) to collect and use personal information about you, including to help us understand how our Website and Services are being used or to personalize our Website and Services for you.
How does the Company keep my personal information secure?
We use appropriate technical and organizational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please be aware that no physical or technical system is completely secure or immune from outages, losses, attacks, circumvention, design or implementation flaws, and human error. Therefore, we cannot and do not ensure or warrant that information you transmit to Company will not be lost or compromised, either during or after transmission. You are responsible for maintaining the secrecy of your unique password and account information at all times, to the extent your access includes an account and password.
International data transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident if any of the Company partners are located outside the USA. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective). Specifically, unless otherwise required by local law, our Website and Services are hosted in the USA. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice and applicable laws. If you are from the EEA or the UK, these include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies, and with our third-party service providers and partners. The Standard Contractual Clauses require non-EEA companies to protect EEA and UK personal information they process in accordance with European Economic Area data protection law.
Data retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your data protection rights
Under applicable data protection laws, you have the following data protection rights in respect of your personal information collected through the Website:
- If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact information on GetGrace.ai.
- In addition, if you are a resident of the European Economic Area or the UK, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us by using the contact information on GetGrace.ai.
- Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
We respond to all requests we receive from individuals whose information was collected through using this Website wishing to exercise their data protection rights in accordance with applicable data protection laws.
Third Party Services
The Website and Services may contain references and links to other websites and services provided by third parties. Any personal information you provide on third party sites or services is provided directly to that third party and is subject to that third party’s policies governing privacy and security. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links are displayed on the Service. We encourage you to learn about third parties’ privacy and security policies before providing them with your personal information.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws. If you have any questions about our use of your personal information, please contact us using the contact information on GetGrace.ai.